AI literacy: satisfying Article 4
Art. 4 applies to every provider and deployer since 2 Feb 2025 — match staff to role-based programmes, enrol and track them, and issue certificates that flow through as evidence.
Article 4 is the obligation people forget — and it's already in force (since 2 February 2025). It applies to every provider and deployer, whatever your risk tier: you must ensure the people who deal with your AI systems have a sufficient level of AI literacy.
What "sufficient" means
It's proportionate, not a fixed curriculum. Staff should understand — at a level appropriate to their role and the system's risk — how the system works, what it can and can't do, the risks it carries, and how to exercise human oversight over it. A data scientist building a model and a caseworker using its output need very different things.
The AI literacy area
Open AI Literacy. It's organised into tabs — Dashboard, Programmes, Records, Assessment, Evidence and Certificates — and works like a small academy.
1. Match people to programmes
Veritome ships role-based training programmes so each person gets material matched to what they do — General staff, Technical team, Compliance officer, Executive AI awareness, Deployer operations, Provider operations, plus sector packs (financial services, healthcare, HR, journalism/media, marketing GenAI). Not sure who needs what? Run the Assessment — a short questionnaire that maps each role to the programmes it should take (basic Art. 4 awareness is always included).
2. Enrol staff
Go to the Programmes tab, pick a programme, click Enrol and add the person's name, email, role and department. They work through the modules in the training player.
3. Track completion
The Dashboard and Records tabs show progress per person and per role — Complete / In progress / Not started / Expired — plus each person's assessment score and an organisation literacy score so you can see overall coverage at a glance.
4. Issue certificates
When someone finishes a programme, issue a certificate from the Certificates tab. It's proof of completion — and it flows through as evidence for the Art. 4 obligation.
Because Art. 4 is org-wide and already enforceable, this is one of the first things to stand up — it's low effort relative to its scope, and it's exactly the kind of thing a regulator will ask you to demonstrate.